Centricity Customer Portal Info (Online Learning)

What is the CCP?
The Centricity Customer Portal, or CCP, is a robust Learning Management System that hosts the CPS Computer-Based Training modules. Available 24 hours a day, seven days a week, your staff can train on Centricity using any PC connected to the internet. By providing an organization with administrative capabilities, the CCP can be self-managed by designated member(s) of an organization's staff.

Online Learning (Computer-Based Training)
Our online learning is comprised of Computer-Based Training modules, or CBTs, which are grouped by role in the Curricula section of the CCP, or they can be taken individually from the Catalog section. CBTs are offered as libraries, which corresponds with the version of Centricity your organization is on.

The CCP as a Learning Management System
As individual CBTs are completed, a signal is sent to the CCP from the CBT which changes the status to Complete. CBTs taken from within a curriculum will be displayed in a specific order, but can be taken in random order. For the curriculum to register a Completed status, the entire curriculum must be completed.

CCP Access
New and upgrading customers will receive CCP access and the CBT libraries from their GE Project Manager. A designated individual from an organization will receive the initial login information to access the CCP, along with instructions for how to provide staff access. This CCP Manager should be responsible for staff education. Once the CCP Manager receives their access information, the rest of the staff can either self-register into the CCP at http://centricityportal.gen21.com/knav/nav and begin taking CBTs immediately, or they can be added manually to the CCP by the CCP Manager.

If your organization currently has access to the CCP, but does not have a CBT library available, the person at your organization who has administrative credentials to the CCP can purchase a new library via PayPal using the CBT Subscription wizard, located in the Tools section, or by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. .

CCP Administration
Administering the CCP can be as simple as providing staff the information needed to self-register, whereby allowing the staff to begin taking CBTs immediately. Or, more advanced administrative functions can be performed, such as creating custom groups of users, called Knowledge Positions, or KPs, assigning curricula or individual CBTs to KPs manually, adding users, running reports on CBT usage, and other functions. Available for all users of the CCP is the Centricity Customer Portal Training Materials Course located in the Required section of the CCP. This course consists of a presentation designed for new users to become familiar with using the CCP, and a presentation required for CCP Managers, which explains each administration wizard step-by-step.

CBT libraries available
The following CBT libraries are currently available on the CCP:

  • CPS 12
  • CPS 11
  • CPS 10
  • CPS 12 Chart Upgrade CBTs - These 20 new CBTs cover new functionality of CPS 12 Chart (related to EMR (Chart) module), and include an additional CBT on User Interface changes within the Chart module. The focus is on Meaningful Use workflows. These CBTs have been added to all existing libraries. If you need access to these CBTs, but your organization does not have access to the CCP, please complete the online form to request this access.
  • Centricity EMR 9.8 Upgrade CBTs - These 20 new CBTs cover new functionality of the EMR product and focus on Meaningful Use workflows. These CBTs have been added to all existing libraries. If you need access to these CBTs, but your organization does not have access to the CCP, please complete the online form to request this access.

Subscriptions and free access
Access to the CPS 12 or CPS 11 full libraries are available via subscription. You may purchase a subscription by contacting your This email address is being protected from spambots. You need JavaScript enabled to view it. . We offer a free library to existing customers which includes the CPS 12 Chart Upgrade CBTs and the Centricity EMR 9.8 Upgrade CBTs. Click here to request this free access.

Demonstration of the CBTs - Take a look at a couple of the newest CBTs
Requirements: speakers turned on, and pop up blockers deactivated.
EMR 9.8 Upgrade CBT - EMR 9.8: What's New CBT Library Guide
CPS 12 PM CBT - CPS 12 PM CBT Library Guide

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CPS 12 PM and Chart CBTs available