Healthcare Learning System Info (Online Learning)

What is the HLS?
The Healthcare Learning System, or HLS, is a robust Learning Management System that hosts the Centricity Computer-Based Training modules. Available 24 hours a day, seven days a week, your staff can train on Centricity using any PC connected to the internet. CBT completion reports can be performed by staff, once reporting access has been created by HLS Support (more details in the HLS reporting section below).

Additional features of the HLS:

  • New staff can begin training immediately
  • Existing staff can refresh knowledge on a particular module or individual topic
  • Cost effective compared to on-site training
  • Modules/CBTs are automatically updated as new features or substantial changes are made
  • CBTs can be revisited at any time
  • No limit to how many staff members can train
  • Training can begin without having to install servers and/or CPS product

Click on each image for a screen capture of the HLS:

HLS Landing page after logging in
HLS Landing Page
Course shell
HLS Course Shell

Online Learning (Computer-Based Training)
Our online learning is comprised of Computer-Based Training modules, or CBTs, which are grouped by modules, or they can be taken individually. CBTs are offered as libraries, such as CPS Chart and Practice Management.

HLS Access
New and customers upgrading through GE will receive HLS access and the CBT libraries from their Project Manager. Self-upgrading customers can purchase a CPS PM and/or CPS Chart library by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. . A free library is available, which includes access to our Ancillary library and upgrade modules, but not the full CPS PM or CPS Chart libraries. This free library can be accessed by completing the online form. More information about what is included with the Ancillary library is in the Subscription and free access section below.

A designated individual from an organization will receive the Redemption Code to access the HLS, along with instructions for how to provide staff access. This HLS Manager should be responsible for staff education. Once the HLS Manager receives the Redemption Code, they then forward it and the HLS link (https://hls.gehealthcare.com) to the rest of the organization and begin taking CBTs immediately.

If your organization currently has access to the HLS, but does not have a CBT library available, your organization can purchase a new library by contacting This email address is being protected from spambots. You need JavaScript enabled to view it. .

HLS Reporting
Any individual with a user profile on the HLS can request the ability to run staff CBT completion reports by contacting the HLS Support Team at This email address is being protected from spambots. You need JavaScript enabled to view it. or 877-438-4788. Once reporting access has been provided, the reporting tool can be found from the top navigation's Admin section and then the Dashboard Reports link. The Admin Report Creation Instructions guide provides reporting details step-by-step.

CBT libraries available
The following CBT libraries are currently available on the HLS:

  • CPS 12 PM and Chart (available by paid 3-month or 12-month subscription)
  • CPS 12 Chart Upgrade CBTs - These 20 new CBTs cover new functionality of CPS 12 Chart (related to EMR (Chart) module), and include an additional CBT on User Interface changes within the Chart module. The focus is on Meaningful Use workflows. These CBTs have been added to all existing libraries. If you need access to these CBTs, but your organization does not have access to the HLS, please complete the online form to request this access.
  • Centricity EMR 9.8 Upgrade CBTs - These 20 new CBTs cover new functionality of the EMR product and focus on Meaningful Use workflows. These CBTs have been added to all existing libraries. If you need access to these CBTs, but your organization does not have access to the HLS, please complete the online form to request this access.

CPS PM and Chart CBTs are organized in the following modules:

CPS Practice Management CPS Chart
Scheduling - 20 CBTs Desktop - 9 CBTs
Patient Registration - 14 CBTs Patient Chart Introduction - 1 CBT
Billing - 20 CBTs Updating Patient Chart - 11 CBTs
Payment Entry - 9 CBTs Advanced Patient Chart - 8 CBTs
Reports - 5 CBTs Document Maintenance - 1 CBT
Collections - 4 CBTs Administration - 3 CBTs
AR - 1 CBT  
EDI Submission - 3 CBTs  
EDI Response - 1 CBT  
Charge Management - 2 CBTs  
Trans Management - 3 CBTs  
Balance Forward - 1 CBT  
Financial Dashboard - 1 CBT  
Administration - 16 CBTs  
Task Management - 1 CBT  
Account Summary - 1 CBT

Our CBT Library Guides provide a detailed list of each individual CBT within a module. Our Role-Based Guides provide a listing of recommended CBTs for each function of the practice using Centricity. Click here to review our guides.

Subscriptions and free access
Access to the CPS 12 full libraries are available via subscription. You may purchase a subscription by contacting your This email address is being protected from spambots. You need JavaScript enabled to view it. . We offer a free library to existing customers which includes the CPS 12 Chart Upgrade CBTs, the Centricity EMR 9.8 Upgrade CBTs and our ancillary CBTs, which includes the following:

  • Centricity Analytics Overview-Introduction
  • Centricity EDI Clearinghouse
  • Data Import Tool
  • Remittance Setup and Processing
  • Meaningful Use Reporting
  • Eligibility Setup and Processing

Click here to request this free access.

Demonstration of the CBTs - Take a look at a couple of the newest CBTs
Requirements: speakers turned on, and pop up blockers deactivated.
EMR 9.8 Upgrade CBT - EMR 9.8: What's New CBT Library Guide
CPS 12 PM CBT - CPS 12 PM CBT Library Guide

Centricity Customer Portal (CCP) migration to Healthcare Learning System (HLS)
The Centricity Customer Portal (CCP) migrated to the Healthcare Learning System (HLS) on February 1, 2016. The migration included CBTs, users, business units and CBT histories. Only users who had an email address associated with their CCP profile had their history migrated. If you log in to the HLS and do not see your CBT history from the CCP migrated, contact the HLS team at This email address is being protected from spambots. You need JavaScript enabled to view it. or 877-438-4788.

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CPS 12 PM and Chart CBTs available